Cancellation & Refund Policy

All reservations are final and non-refundable. By completing a booking with Travelers Incorporated, you acknowledge and agree to the terms below.

Payment Terms

A 10% non-refundable deposit is required at the time of booking to secure your reservation. This deposit is processed via Stripe and serves as confirmation that the property dates are being held exclusively for you.

The remaining 90% balance is due within 30 calendar days of the booking date. A payment link will be sent to the email address on file. If the balance is not received by the due date, the reservation will be automatically cancelled and the deposit forfeited.

Cancellation Policy

Due to the nature of timeshare vacation rentals, owners must commit their reservation weeks well in advance. As such, all bookings are non-refundable and non-transferable once the deposit has been processed. This includes:

Voluntary cancellations for any reason, including change of plans, scheduling conflicts, or personal circumstances. Early departures or late arrivals (no partial refunds are issued). No-shows. Flight cancellations, delays, or travel disruptions not covered by travel insurance.

Name Changes

One name change is permitted per reservation, provided the request is made at least 14 days prior to the check-in date. Name changes within 14 days of check-in are subject to resort approval and are not guaranteed. To request a name change, contact us at info@travelersincorporated.com.

Date Changes & Modifications

Date changes and reservation modifications are not permitted. Timeshare owners reserve specific weeks with their resort, and these dates cannot be altered once a rental agreement is in place. If you need different dates, you may cancel your existing reservation (forfeiting the deposit) and book a new listing if available.

Force Majeure & Extraordinary Circumstances

In the event of a natural disaster, government-mandated travel ban, or resort closure that makes it impossible to fulfill the reservation, Travelers Incorporated will work with the property owner to provide a future travel credit of equal value. Cash refunds are not guaranteed in force majeure situations. Any credits issued are valid for 12 months from the original check-in date.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation, trip interruption, and travel delay coverage. Travel insurance can help protect your investment in the event of unexpected illness, medical emergencies, severe weather, airline disruptions, or other covered events. Insurance should be purchased within 14 days of booking for maximum coverage. Travelers Incorporated is not an insurance provider and cannot process insurance claims on your behalf.

Resort-Specific Policies

Individual resorts may have additional policies regarding check-in/check-out times, parking fees, resort fees, pet policies, and occupancy limits. These policies are set by the resort and are outside the control of Travelers Incorporated. Guests are responsible for reviewing and complying with all resort-specific rules.

Dispute Resolution

By completing a reservation, you agree that any disputes shall be resolved through binding arbitration in the state of Hawaii. Chargebacks filed without first contacting Travelers Incorporated may result in collection action. Please reach out to us before initiating any payment disputes — we want to work with you.

Contact

Questions about this policy? Reach us at info@travelersincorporated.com or visit our Contact page.

Last updated: March 2026. This policy may be updated periodically. The policy in effect at the time of your booking governs your reservation.